Technical Account Manager

Scott Lenham
Sales and Business Development
12-07-2023 11:16 AM

An exciting opportunity has arisen to join our EMEA team in London as a Technical Account Manager, with a focus on institutional and retail brokers. This position will be responsible for installation and on-boarding of new customers and the support and maintenance of our existing client base.

 Our client is a global financial technology and software company, established in 1993. They offer best-in-class technology to institutional and retail brokers, asset managers, hedge funds, as well as global and local banks.

Key responsibilities:

  • Understand and communicate solutions and offerings to internal and external audience
  • Being able to assist in the pre-sales process handling demos and product walk-throughs for prospects
  • Working with various stakeholders, both internal and external, to deploy new client installations and support existing client implementations.
  • Helping support our expanding client base of MT4 and MT5 brokers
  • Onboarding functions will cover confirming the liquidity, STP, creating organization and user accounts, configuration, product training, answering client questions, coordinating test trades, etc.
  • Assist in setting up solutions in both test and production environments, ensuring successful completion and positive impact on customer business

Perform ongoing operational support and maintenance of customer setups

Knowledge / Experience:

  • Academic Degree in technical or financial field
  • Knowledge of the MT4/MT5 server administration
  • Knowledge of trading and aggregation engines, bridges and gateways
  • Knowledge of back-office workflow and STP processing including FIX messaging protocol
  • Knowledge of financial markets, how they work and Brokers / Traders workflow with specific emphasis on FX and CFDs
  • Experience working with and supporting a Sales organization


  • Highly motivated team player
  • Strong organizational skills
  • Ability to multi-task, prioritise and work independently
  • Strong communication skills, both oral and written in English and Mandarin
  • Excellent problem solving and troubleshooting skills
  • Ability to interact with both internal and external stakeholders, to set and manage expectations
  • Ability to work in a fast-paced environment

Ability to troubleshoot system issues and provide technical support for users

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