Technical Account Manager

An exciting opportunity has arisen to join our EMEA team in London as a Technical Account Manager, with a focus on institutional and retail brokers. This position will be responsible for installation and on-boarding of new customers and the support and maintenance of our existing client base.

 Our client is a global financial technology and software company, established in 1993. They offer best-in-class technology to institutional and retail brokers, asset managers, hedge funds, as well as global and local banks.

Key responsibilities:

• Understand and communicate solutions and offerings to internal and external audience
• Being able to assist in the pre-sales process handling demos and product walk-throughs for prospects
• Working with various stakeholders, both internal and external, to deploy new client installations and support existing client implementations.
• Helping support our expanding client base of MT4 and MT5 brokers
• Onboarding functions will cover confirming the liquidity, STP, creating organization and user accounts, configuration, product training, answering client questions, coordinating test trades, etc.
• Assist in setting up solutions in both test and production environments, ensuring successful completion and positive impact on customer business

Perform ongoing operational support and maintenance of customer setups

Knowledge / Experience:

• Academic Degree in technical or financial field
• Knowledge of the MT4/MT5 server administration
• Knowledge of trading and aggregation engines, bridges and gateways
• Knowledge of back-office workflow and STP processing including FIX messaging protocol
• Knowledge of financial markets, how they work and Brokers / Traders workflow with specific emphasis on FX and CFDs
• Experience working with and supporting a Sales organization

Skills:

• Highly motivated team player
• Strong organizational skills
• Ability to multi-task, prioritise and work independently
• Strong communication skills, both oral and written in English and Mandarin
• Excellent problem solving and troubleshooting skills
• Ability to interact with both internal and external stakeholders, to set and manage expectations
• Ability to work in a fast-paced environment

Ability to troubleshoot system issues and provide technical support for users